At LaCie, we take very seriously the privacy and confidentiality of the personal information provided to us by our customers. Regrettably, this notice is to inform our customers about an incident involving that information.
On March 19, 2014, the FBI informed LaCie that it found indications that an unauthorized person used malware to gain access to information from customer transactions that were made through LaCie’s website. We have hired a leading forensic investigation firm, who is conducting a thorough investigation, and assisting us in implementing additional security measures. As a precaution, we have temporarily disabled the e-commerce portion of the LaCie website while we transition to a provider that specializes in secure payment processing services. We will resume accepting online orders once we have completed the transition.
Based on the investigation, we believe that transactions made between March 27, 2013 and March 10, 2014 were affected. The information that may have been accessed by the unauthorized person may include customers’ names, addresses, email addresses, and payment card numbers and card expiration dates. Customers’ LaCie website user names and passwords could also have been accessed, which is why we required a reset of all passwords.
On March 19, 2014, the FBI informed LaCie that it found indications that an unauthorized person used malware to gain access to information from customer transactions that were made through LaCie’s website. We have hired a leading forensic investigation firm, who is conducting a thorough investigation, and assisting us in implementing additional security measures. As a precaution, we have temporarily disabled the e-commerce portion of the LaCie website while we transition to a provider that specializes in secure payment processing services. We will resume accepting online orders once we have completed the transition.
Based on the investigation, we believe that transactions made between March 27, 2013 and March 10, 2014 were affected. The information that may have been accessed by the unauthorized person may include customers’ names, addresses, email addresses, and payment card numbers and card expiration dates. Customers’ LaCie website user names and passwords could also have been accessed, which is why we required a reset of all passwords.
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