Ransomware Race (part 5): SynoLocker's unkept promises

We believe you should never pay a ransom to online criminals. The reason is quite simple. File-encrypting ransomware holds the victim's personal files "at ransom" until a payment is made. For the scheme to work, the victim has to believe that paying up will help. However, the only certain outcome from paying criminals is to encourage them to continue their malicious activities: paying the ransom might not actually get you your files back. Case in point, a recent ransomware family commonly known as SynoLocker.